We are The Ocean Tribe.
Our website address is: https://theoceantribe.ca.
All prices are payable in Canadian Dollars.
ACCEPTED METHODS OF PAYMENT: All major credit cards through PayPal (Visa, Master Card, American Express, etc.). Wire transfer, e-transfer, checks, money order or cash.
CREDIT CARD CHARGES: Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.
REFUNDS (if applicable): Once your refund is approved, we will send an email to notify you. If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within 10 business days.
All cancellation fees held by The Ocean Tribe are only intended to cover our direct cost of amending and/or canceling your reservation. By accessing, browsing, using and/or completing a reservation through our website you acknowledge and agree to have read, understood and agreed to be legally bound to the cancellation policy as set out below. No contract between the customer and The Ocean Tribe shall come into existence until The Ocean Tribe receives full payment and issues a confirmation invoice. The customer making the booking accepts these conditions on behalf of all members of their travel party and is responsible for payment due from the party in entirety.
All communications relating to these terms and conditions (in particular any requests to cancel or amend your tour arrangements) must be from the lead traveler of each reservation and delivered in writing via the customer contact form. Once delivered the amendment and/or cancellation needs to be confirmed by The Ocean Tribe before further action can be taken. If reimbursement is in order, then it shall be made in accordance with all procedures and processed as quickly as possible, and the stipulated amount will be transferred to the same payment method that was used upon booking. Please note that we can not be responsible for delays of the delivery of the reimbursement to your account once it has been processed on our end. For tours purchased through another vendor please reach out to the vendor directly with your refund and/or cancellation request. The cancellation policy applies to the original booking departure date the tour has been booked for.
Changing the number of people in a booking to a smaller number is considered cancellation for the change in number of participants. Such cancellations are subject to cancellation fees as per the below.
As we start to incur costs from the time the contract is confirmed we will apply cancellation charges as shown below from the time when written notification of the cancellation is received.
More than 72 hours’ notice – Full refund
Less than 72 hours’ notice – No refund
For all bookings of day tours operated by The Ocean Tribe (or any of The Ocean Tribe sub-brands), a minimum of 72 hours’ notice of cancellation or amendment prior to your scheduled tour departure is required for a full refund. If a cancellation is made with less than 72 hours’ notice prior to departure no refund is given. For the 72-hour policy to be applicable cancellations need to be made and delivered to The Ocean Tribe in writing via the customer contact form. The 72-hour policy does not honor cancellation requests sent through other channels. If the customer portal is inaccessible, all cancellations must be delivered in writing by email at email@example.com and sent by the lead traveler.
Extras and rental gear, booked as part of a day tour fall under the terms as stated here above.
Please note that this only applies to tours operated by The Ocean Tribe. Tours operated by trusted partners are subject to the operators’ cancellation policy.
More than 60 days’ notice – 50% refund
Less than 60 days’ notice – No refund
Cancellations with more than 60 days’ notice before trip departure:
You will be refunded 50% of the total tour price. 50% is non-refundable, as this represents our direct cost of booking and preparing your tour, as well as canceling any arrangements made for your tour.
Cancellations with less than 60 days’ notice before trip departure:
No refund will be given if tours are canceled with less than 60 days’ notice, as The Ocean Tribe will be charged for all costs such as accommodations, transport, provisioning, boat related fees and etc.
50% of the price of your trip is non-refundable, this percentage reflects our cost of booking and preparing your trip.
Extras and rental gear, booked as part of a multi-day tour fall under the terms as stated here above.
The Ocean Tribe is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.
The Ocean Tribe may change this policy by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from December 1, 2022.
We may collect the following information:
In addition, we also collect information on your IP address, browser type, and URL data. We use this data to prevent hacking attempts, to know which web browsers people are using and to find out where our visitors are coming from so that we can improve our service.
We require this information to understand your needs and provide you with better service, in particular for the following reasons:
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place the necessary physical, electronic and managerial procedures to safeguard and secure the information we collect online.
This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your credit card data.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. This helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes, by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes, after which the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Our website may contain links to other websites of interest. However, once you have used these links to leave our site we do not have any control over the other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
You may choose to restrict the use of your personal information by email at firstname.lastname@example.org.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required to do so by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details about which personal information we hold about you under the Data Protection Act 1998. A small fee will be applicable. If you would like a copy of which personal information is held, please email at email@example.com.
If you believe that any of your personal information is incorrect or incomplete, please email us as soon as possible at the address above. We will promptly correct any information that is incorrect.